
Is there a way for a manager to monitor an employee while he or she is
telecommuting?
This is a good question, though a bit strange and it concerns me a little
bit.
On one hand, it is a perfectly reasonable request for a manager to want to
know what an employee is actually doing - after all, he/she is getting paid
to do a job. On the other hand, the idea of trying to actually monitor
what a remote worker is doing - to be sure he/she is working instead of
sleeping or otherwise not working - is a bit unsettling to me.
The essence of telecommuting is that managers have to focus on the results
and work products, not on the activity levels and sheer presence. So, to a
certain extent it really doesn't matter whether the person IS sleeping or
not, as long as he/she creates the desired end product on time and
according to specification, e.g., a report, a budget, etc. This obviously
varies a great deal from job to job - it's fine to focus on work products
like that for someone like a technical writer or budget analyst, but not
for someone taking incoming calls from internal or external customers, and
who therefore doesn't have the discretion to NOT work at the assigned
times.
The direct answer to your question is that as far as I know, there really
is no way to actually monitor what people are doing. You can measure the
times they log on and off the computer system, but it wouldn't take too
long for a telecommuter to figure that out and (if they want) log on, go
back to sleep for four hours, and then log off. Similarly, any attempt to
measure keystrokes is subject to various kinds of abuse. And I suggest you
not even consider any kind of visual monitoring such as by
videoconferencing - that's a gross intrusion, in my view.
Keep in mind that one of the keys to effective telecommuting is careful
selection of telecommuters. If you pick people whose work record and
demonstrated skills/traits while working IN the office are very good, they
are not likely to turn into a chronic sleeper while telecommuting. This is
especially true since the telecommuter will know that the manager has a
right to bring the person back into the office full-time if work
performance suffers. So, I'd argue that nobody is as interested in doing a
good job as is a carefully-selected telecommuter.
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