
How useful is videoconferencing for telecommuting?
There has been a lot of interest and discussion about this but not much
action - yet. This will probably change as the software and hardware for
true desktop videoconferencing becomes more widely available, and at lower
costs, and as the quality improves. However, there are two potential
obstacles for most videoconferencing for telecommuting: first, it generally
requires access to an ISDN phone service, which isn't available everywhere
yet. Second, some of the interest in videoconferencing is misguided, in
the sense that managers want to use it to do the same kind of
micro-management they practice in the office. The best use of video for
telecommuting is for applications where there's a graphic or visual aspect
that can't be conveyed with just voice or text, or for interactions where
you really need to look someone in the eye.
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